To ensure fairness, organization, and a high-quality experience for all members, the following policies apply to all Kawartha Combat memberships.

1. Class Check-In Policy

• All members must check in using the Zen Planner app before participating in class.

• Check-ins help us manage class capacity, track attendance, and maintain a safe, organized training environment.

• Failure to check in may result in being unable to participate if a class is at full capacity.

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2. Active Membership & Payment Requirement

• Participation in classes requires an active, paid membership or a valid drop-in.

• Members may not attend classes without payment, even if space is available.

• Accounts with outstanding balances may be restricted from training until resolve

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3. Class Make-Up Policy

Memberships are structured around consistent weekly training.

• Members are eligible to make up a maximum of one (1) missed class.

• The make-up class must be used in the following week only.

• Make-up classes do not roll over, accumulate, or carry forward.

• Missed classes cannot be banked to extend a membership or used at a later date.

• This policy applies regardless of membership type (e.g. 3-class, 6-class, or unlimited memberships).

To keep scheduling fair and manageable for all members, extended carry-overs are not offered.

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4. Membership Changes, Holds & Cancellations

• A minimum of 48 hours’ notice by email on in-person is required for:

  • Membership pauses

  • Cancellations

  • Membership changes

  • Billing or account inquiries

📧 All requests must be made at the club or seny by e-mail to:
Kawarthacombat@live.com

• Membership holds may be placed for travel, vacation, or short-term absences extending beyond a week. 

• Any requests submitted within 48 hours of the effective date will be subject to a $25 administrative fee.

• Requests made outside of this policy may not be approved.
   

• 5. Class Limits & Additional Training

• Members may attend only the number of classes per week included in their membership.

• Attending classes beyond your membership limit will result in:

• A drop-in charge, or

• An automatic charge applied to the account.

• Repeated over-attendance may result in account review.

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6. Class Capacity & Attendance Priority

• Classes are subject to capacity limits for safety and quality.

• Members who are:

  • Checked in via the app, and

  • Within their membership limits
    will receive priority.

• Drop-ins and make-up classes are subject to availability.

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7. No Sharing of Memberships

• Memberships are non-transferable.

• Sharing or allowing another person to train under your membership is not permitted and may result in suspension or cancellation without refund.

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8. Safety, Conduct & Hygiene

• All members are expected to train with control, respect, and good sportsmanship.

• Proper hygiene is required:

  • Clean uniform

  • Trimmed nails

  • No open wounds

• Coaches reserve the right to remove any participant from class for safety or conduct concerns.

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9. Schedule & Instructor Changes

Class schedules and instructors may change from time to time due to holidays, special events, weather conditions, or operational needs.

Schedule changes do not constitute grounds for refunds.

In the event of class cancellations due to weather or holidays, our team will make reasonable efforts to provide:

• Make-up sessions, or

• Additional classes when possible

Availability of make-up sessions is not guaranteed and will depend on scheduling, staffing, and facility availability.

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10. Membership Termination 

Kawartha Combat reserves the right to suspend or terminate a membership for violations of gym policies, disruptive or unsafe behavior, non-payment of fees, or any conduct deemed inappropriate by management. Termination may occur without refund.​​​